The Plasma FUSIONTM Real-Time Analytics tool provides Key Performance Indicators (KPIs) and Business Activity Monitoring (BAM) capabilities via flash based graphs, tables, gauges, mapping and other visual components.
Plasma provides these business indicators, based on your pre-determined ratings or KPIs, which are then integrated into Dashboards and Scorecards that are governed by role and responsibility. The Plasma FUSIONTM reporting capability allows your business managers and executives to make real-time business decisions based on real-time data. The business users can enhance their dashboards and scorecards by building their own graphs and charts based on other criteria and data that exists in the environment.
Customers also have the ability to manage to their objectives. They can roll-up or drill down on issues while understanding where bottlenecks might exist inside a business process. Because the analytics tool is built into the business process that business user can make changes to the workflow, immediately improving the issue.
Real-time analytics allows the client to make a complex process easier to understand. The reports are quickly consumed by even the novice business associate. Clients will understand how many applications are in the pipeline and what stage are they in. They will know how many cases are open and how resources need to be allocated to meet company response time guidelines. They will also be able to see how many escalations have happened this week or this month. Are customers being supported in a timely manner based on the revenue/profit they provide the organization? Are revenues and profits meeting expectations? Clients can finally manage the business strategy and processes while governing accountability, compliance and progress in real-time.
Because the Plasma FUSIONTM environment was developed as a software-as-a-service (SaaS) solution these dashboards and scorecards aren't only for people within your organization but a shared resource with those vendors, suppliers, partners and alliance firms that also use the ecosystem. Everyone in the process now has ability to improve all the aspects of the business across multiple organizations.
Because the analytics tool is integrated into the business process management flow, each organization has the ability to generate reports. Clients are setting up automatic timer and dependency based triggers to push reports out, to executives and 3rd parties, in pdf and spreadsheet formats. The environment can automatically send a status update, based on the executives KPIs, roles and responsibility directly to their e-mail or mobile device without that executive having to access the system.
Plasma believes it's about "Virtual VelocityTM" and providing virtual access to your business process via the speed of the internet. It's about virtualizing your business by coordinating, managing and aligning diverse partnerships behind one business goal/process. Integrating developers, suppliers and sub-contractors under one integrated effort provides simplistic execution to a complex process.