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Across the globe, businesses are doing their part to help mitigate the spread of the COVID-19 virus. For many organizations this has meant vacating their brick and mortal facilities and transitioning to a virtual—remote—workforce. This has created unprecedented challenges as companies struggle to remain efficient, competitive and viable. The pandemic has also shed more intense light on the importance of Business Process Automation and the critical role it will play going forward.
Legacy Business Process Management (BPM)solutions provided a critical step in the evolution of process control but changing market conditions and increased customer expectations have combined to make the old BPM approach obsolete.
Moving well beyond the capabilities of older Business Process Management (BPM) solutions, Business Process Automation platforms utilize cognitive technologies to deliver much more than just high-level process visibility and management. Intelligent workflows, Artificial Intelligence (AI) and Machine Learning (ML), and Internet of Things (IoT) technologies are now being integrated to deliver Business Process Automation solutions that provide transformational advantages. Benefits that are both wide and deep.
What are some of the impacts rendered by Business Process Automation? The answer can be a bit industry-specific, but there are some common implications—-including the following:
Business Process Automation solutions that incorporate the use of intelligent workflows can now provide enterprises with the power of unsupervised learning. AI-enabled intelligent workflows deliver more than mere process automation. They provide a closed-loop ecosystem in which processes are automated, process data is synthesized, and processes self-adjusted based on the unsupervised learning from those data sources.
Cognitive Business Process Automation solutions provide levels of process control that are not achievable with legacy BPM solutions. As stated above, the capacity for unsupervised learning means that process improvement is an ongoing—closed-loop—activity supported by real-time learning. This provides businesses with the competitive advantage of having processes that are finely tuned and fully maximized. Enhanced control that is realized without the inconsistent and unpredictable nature of human intervention.
Predictive vs Reactive Decision-Making
Not that long ago “reaction time” was a critical metric for most businesses. Discovery of an existing problem and the ability to quickly react was a measure of business agility. Times have changed. Businesses that are still in reactive mode are finding it increasingly difficult to compete—both operationally and financially. Today, the ability to predict vs react can represent the fine line between operational excellence and operational mediocrity. The difference between a market leader and a market follower. A cognitive Business Process Automation solution powers the transition from reactivity to proactivity by:
- Providing business stakeholders with deep insights—gleaned from active process intelligence—that enable predictive analysis and decision-making
- Reducing time-to-market for new products and services via accurate projections of future market trends and specific customer demands
- Enabling data-driven—real time—collaboration that promotes proactive organizational learning and helps sharpen organizational focus
- And much more…..
Integration, Scalability and Flexibility
Old BPM solutions were typically stand-alone applications that were difficult to integrate with other existing systems. They were also very limited in terms of scalability and flexibility. Incorporation of new processes or integration with other applications typically required heavy investments in time, resources and money.
A true Business Process Automation solution removes those barriers. The inclusion of cognitive technologies within today’s solutions has provided enterprises with unprecedented levels of scalability, flexibility, and agility. Tangible advantages include:
- Rapid, code-free, development and deployment of new intelligent process workflows
- Ability to extend the viability of existing applications via “smart” integration
- Scalability to include data-ingestion from remote devices and processes (IoT sensors, sales/marketing applications, CRM’s etc.)
- The flexibility to deploy within the cloud or on-premise
The power of proactive decision-making. Impactful reductions in process errors and costs. Process agility and quick scalability. Business Process Automation can fuel your business while allowing you to monitor its pulse—regardless of time and space. The ability to focus on results instead of process.