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Business Process Automation-Focusing on Results Instead of Process
- May 1, 2020
- Posted by: Admin
- Category: Blogs, Business Process Management
Across the globe, businesses are doing their part to help mitigate the spread of the COVID-19 virus. For many organizations this has meant vacating their brick and mortal facilities and transitioning to a virtual—remote—workforce. This has created unprecedented challenges as companies struggle to remain efficient, competitive and viable. The pandemic has also shed more intense light on the importance of Business Process Automation and the critical role it will play going forward.
Legacy Business Process Management (BPM)solutions provided a critical step in the evolution of process control but changing market conditions and increased customer expectations have combined to make the old BPM approach obsolete.
Moving well beyond the capabilities of older Business Process Management (BPM) solutions, Business Process Automation platforms utilize cognitive technologies to deliver much more than just high-level process visibility and management. Intelligent workflows, Artificial Intelligence (AI) and Machine Learning (ML), and Internet of Things (IoT) technologies are now being integrated to deliver Business Process Automation solutions that provide transformational advantages. Benefits that are both wide and deep.
What are some of the impacts rendered by Business Process Automation? The answer can be a bit industry-specific, but there are some common implications—-including the following:
Unsupervised Learning
Business Process Automation solutions that incorporate the use of intelligent workflows can now provide enterprises with the power of unsupervised learning. AI-enabled intelligent workflows deliver more than mere process automation. They provide a closed-loop ecosystem in which processes are automated, process data is synthesized, and processes self-adjusted based on the unsupervised learning from those data sources.
Enhanced Control
Cognitive Business Process Automation solutions provide levels of process control that are not achievable with legacy BPM solutions. As stated above, the capacity for unsupervised learning means that process improvement is an ongoing—closed-loop—activity supported by real-time learning. This provides businesses with the competitive advantage of having processes that are finely tuned and fully maximized. Enhanced control that is realized without the inconsistent and unpredictable nature of human intervention.
Predictive vs Reactive Decision-Making
Not that long ago “reaction time” was a critical metric for most businesses. Discovery of an existing problem and the ability to quickly react was a measure of business agility. Times have changed. Businesses that are still in reactive mode are finding it increasingly difficult to compete—both operationally and financially. Today, the ability to predict vs react can represent the fine line between operational excellence and operational mediocrity. The difference between a market leader and a market follower. A cognitive Business Process Automation solution powers the transition from reactivity to proactivity by:
- Providing business stakeholders with deep insights—gleaned from active process intelligence—that enable predictive analysis and decision-making
- Reducing time-to-market for new products and services via accurate projections of future market trends and specific customer demands
- Enabling data-driven—real time—collaboration that promotes proactive organizational learning and helps sharpen organizational focus
- And much more…..
Integration, Scalability and Flexibility
Old BPM solutions were typically stand-alone applications that were difficult to integrate with other existing systems. They were also very limited in terms of scalability and flexibility. Incorporation of new processes or integration with other applications typically required heavy investments in time, resources and money.
A true Business Process Automation solution removes those barriers. The inclusion of cognitive technologies within today’s solutions has provided enterprises with unprecedented levels of scalability, flexibility, and agility. Tangible advantages include:
- Rapid, code-free, development and deployment of new intelligent process workflows
- Ability to extend the viability of existing applications via “smart” integration
- Scalability to include data-ingestion from remote devices and processes (IoT sensors, sales/marketing applications, CRM’s etc.)
- The flexibility to deploy within the cloud or on-premise
The power of proactive decision-making. Impactful reductions in process errors and costs. Process agility and quick scalability. Business Process Automation can fuel your business while allowing you to monitor its pulse—regardless of time and space. The ability to focus on results instead of process.
Client Says
Our software, system and processes used to be an old struggling engine. Plasma team solved all that. With exceptional training and planning, their consultative executive team down to their support team executed the deployment with first-class speed and professionalism. Their platform not only removed all the pain points in my division, but also created a ripple effect benefiting my entire company.
It has been my experience that Plasma has the technical expertise, commitment, and work-ethic to deliver best-in-class solutions that allow business owners to fully realize business strategies and objectives. They work in a highly professional manner to ensure that the clients’ requirements and recommendations are fully realized. I would highly recommend Plasma for any web enablement initiative that you may be considering.
Plasma has been a smart choice for us as our online business partner. I don’t even consider our work with them outsourcing because Plasma management takes the time to truly understand our business and is able to direct its technology resources for the most efficient and quality output possible. I don’t think you can say that about many companies in their space.
Plasma has been a smart choice for us with our online requirements. I would recommend them to any company looking to better manage their online presence.
It has been my pleasure to work with the Plasma Team since August 2008. We have completed three major builds and multiple smaller projects in this time. I heartily recommend Plasma Comp to anyone needing a workable, practical and effective system solution. Plasma’s Q&A process was extremely thorough. They quickly understood what was needed and then worked the process with pointed and penetrating questions to ensure they had the entire picture of the finished product.
I think Plasma has come a long way in embracing our philosophy of becoming more agile, both leading and following in this area when necessary. The teams have been very open to change and have a great attitude. I have no complaints!
Plasma is a great vendor to work with. They took us from an email-based process to a fully designed, web-based workflow. They have dramatically changed how our devices are certified to be used on our network and they will save you time as well! One of the many processes in our current environment has saved us so much time; from four months down to a few days!
Thank you for helping us clearly define the project requirements, and fulfilling them with a robust and dependable portal. I look forward to working with Plasma on many projects to come.
The Trade Show on Demand web solution provided by Plasma has allowed us to deliver every presentation, conference, keynote speaker and special event at the show through streaming video. This has increased the life of the show, created another value-add for the exhibitors, allowed us to reach a much wider audience, and has actually raised the attendee satisfaction rate by 35% in our show-to-show surveys, and increased the bottom line at the end of the day.
Plasma has been a great partner in creating a new design and layout for our website and growing our overall online presence. Through strategic imagery and content placement, we were able to improve the credibility and usability for our website. Plasma’s team members are professional, helpful and are always willing to help me out with any additional needs. I would recommend working with Plasma to anyone looking to improve their web presence.
