{"id":15218,"date":"2024-06-19T10:24:00","date_gmt":"2024-06-19T10:24:00","guid":{"rendered":"https:\/\/staging.plasmacomp.com\/?p=15218"},"modified":"2025-12-23T08:38:19","modified_gmt":"2025-12-23T08:38:19","slug":"improving-telecom-customer-support-with-gen-ai","status":"publish","type":"post","link":"https:\/\/www.plasmacomp.com\/home\/use-cases\/improving-telecom-customer-support-with-gen-ai\/","title":{"rendered":"Improving Telecom Customer Support with Gen AI"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

\n Case Study<\/span>\n <\/h4>\n

\n Improving Telecom Customer Support with Gen AI <\/h1>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe competitive landscape across wireless network operators is increasingly intense. This increased competition has created a commensurate increase in wireless customer expectations. Customers now demand greater speed, higher levels of network reliability, fewer service disruptions, and faster issue resolution. The full optimization of all the above is now required to maintain customer loyalty and grow market share. This rapidly evolving environment requires continuous development of innovative technologies and solutions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Leveraging Generative AI to provide faster resolution of wireless network performance issues.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

\n Current Challenge<\/span>\n <\/h4>\n

\n Common Problems Faced<\/b> by Enterprises <\/h2>\n

Modern wireless networks deliver services at reliability levels that far exceed their predecessors. However, service issues are still a fact within these complex networks\u2026and customers are increasingly less tolerant of them. Wireless operators face challenges related to\u2026.<\/p>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n\r\n
\r\n

01<\/p>\r\n

Service Ticket Complexity<\/h2>\r\n

Complex networks breed complex issues that require more knowledge and expertise.<\/p>\r\n<\/div>\r\n\r\n\r\n

\r\n

02<\/p>\r\n

Scattered Information and Knowledge<\/h2>\r\n

Siloing of critical data and historical knowledge inhibits the rapid use of that information to resolve issues.<\/p>\r\n<\/div>\r\n\r\n

\r\n

03<\/p>\r\n\r\n

Manual Information Search and Retrieval<\/h2>\r\n

Continued reliance on non-automated processes for data search and retrieval creates inefficiencies and error.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n

\r\n

04<\/p>\r\n\r\n

Over Reliance on Human Subject Matter Experts (SME)<\/h2>\r\n

Human intervention too often required to provide insights that would be available via AI-enabled protocols.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tAll the above create lags in issue resolution times and degraded customer experience.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"KMS\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Plasma delivers a Gen AI Knowledge Management Solution (KMS) that has been developed based on a 20-year history of developing high-tech solutions for the wireless network industry. A Gen AI KMS that combines advancements in artificial intelligence, machine learning, and natural language processing to deliver a comprehensive solution that meets the complex requirements of modern wireless networks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n
\n \n Schedule A Consultation<\/span>\n <\/i> <\/a>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

\n The Solution<\/span>\n <\/h4>\n

\n Generative AI Knowledge Management <\/h2>\n

More Robust Issue Resolution<\/strong> - Key capabilities of Plasma\u2019s Gen AI KMS<\/p>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFaster Access to Data<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Accurate and precise access to historical information (tickets, documents, workflows, mitigation information) via retrieval augmented generation (RAG) that leverages existing LLMs (Large Language Models). A RAG process that includes the following:\n
    \n \t
  • Loading:<\/strong> Getting data and metadata from where it lives \u2013 text files, PDFs, other websites, a database, or an API \u2013 into the pipeline.<\/li>\n \t
  • Indexing:<\/strong> Creating a data structure via vector embedding (numerical representations of the meaning of data) and other metadata strategies to support quick retrieval of contextually relevant data.<\/li>\n \t
  • Storing:<\/strong> AI-enabled data storage that eliminates the necessity for re-indexing.<\/li>\n \t
  • Querying:<\/strong> Utilization of LLMs and an index to query data (including sub-queries, multi-step queries, and hybrids).<\/li>\n \t
  • Evaluation:<\/strong> Active RAG model evaluation and dynamic fine-tuning to obtain optimum results.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAI-Enabled Data Search<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Ability to query information based on AI search capabilities than actively learn and evolve with the expanding knowledge ecosystem.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDiagram\/Image Retrieval<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    • Extract Features from data \u2013 text, tables, and images<\/li>
    • Embed images, text, and tables together via a multi-modal embedder<\/li>
    • Retrieve applicable images through a “similarity” search<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tNatural Language Processing (NLP)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
      • Automated mining of unstructured data for hidden insights<\/li>
      • Provision of customer service that is faster and more precise<\/li>
      • Ability to conduct customer sentiment analysis on a large scale<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReduction in SME Dependence<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
        All the above combine to provide issue resolution that is less dependent on human intervention.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
        \n\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t
        \n

        \n Overview of Gen AI KMS Workflow <\/h2>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"KMS\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t
        \n

        \n The Impact\n\n<\/span>\n <\/h4>\n

        \n Impact on Wireless Network<\/b> Issue Resolution <\/h2>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
          \n\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFaster resolution of issues<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFewer occurrences of repetitive issues<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tReduced issue resolution cost<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t\t\t\t
            \n\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnhanced customer experience<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHigher customer confidence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIncreased brand stickiness<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Artificial Intelligence of Things (AIoT) solutions utilize next-generation endpoint and edge AI technologies to analyze data from IoT devices and to generate actionable insights from that data. <\/p>\n","protected":false},"author":1,"featured_media":15235,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[86],"tags":[],"class_list":["post-15218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases"],"acf":{"dl_description":"","dl_pinterest_image":"","dl_hashtags":""},"yoast_head":"\nImproving Telecom Customer Support with Gen AI - Plasma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving Telecom Customer Support with Gen AI - Plasma\" \/>\n<meta property=\"og:description\" content=\"Artificial Intelligence of Things (AIoT) solutions utilize next-generation endpoint and edge AI technologies to analyze data from IoT devices and to generate actionable insights from that data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Plasma\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T10:24:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-23T08:38:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1110\" \/>\n\t<meta property=\"og:image:height\" content=\"550\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"plasma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"plasma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/\"},\"author\":{\"name\":\"plasma\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#\\\/schema\\\/person\\\/8957f55b57bda86c52120f20445a8102\"},\"headline\":\"Improving Telecom Customer Support with Gen AI\",\"datePublished\":\"2024-06-19T10:24:00+00:00\",\"dateModified\":\"2025-12-23T08:38:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/\"},\"wordCount\":560,\"publisher\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/case-genai.jpg\",\"articleSection\":[\"Use Cases\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/\",\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/\",\"name\":\"Improving Telecom Customer Support with Gen AI - Plasma\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/case-genai.jpg\",\"datePublished\":\"2024-06-19T10:24:00+00:00\",\"dateModified\":\"2025-12-23T08:38:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/case-genai.jpg\",\"contentUrl\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/case-genai.jpg\",\"width\":1110,\"height\":550,\"caption\":\"Gen AI\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/use-cases\\\/improving-telecom-customer-support-with-gen-ai\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.plasmacomp.com\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Improving Telecom Customer Support with Gen AI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#website\",\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/\",\"name\":\"Plasma\",\"description\":\"Digital Transformation Solutions to Match Your Enterprise Needs\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.plasmacomp.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#organization\",\"name\":\"Plasma\",\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/cropped-Plasma_Logo_color.png\",\"contentUrl\":\"https:\\\/\\\/www.plasmacomp.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/cropped-Plasma_Logo_color.png\",\"width\":599,\"height\":250,\"caption\":\"Plasma\"},\"image\":{\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.plasmacomp.com\\\/#\\\/schema\\\/person\\\/8957f55b57bda86c52120f20445a8102\",\"name\":\"plasma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g\",\"caption\":\"plasma\"},\"sameAs\":[\"https:\\\/\\\/staging.plasmastaging.com\"],\"url\":\"https:\\\/\\\/www.plasmacomp.com\\\/home\\\/author\\\/plasma\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Improving Telecom Customer Support with Gen AI - Plasma","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/","og_locale":"en_US","og_type":"article","og_title":"Improving Telecom Customer Support with Gen AI - Plasma","og_description":"Artificial Intelligence of Things (AIoT) solutions utilize next-generation endpoint and edge AI technologies to analyze data from IoT devices and to generate actionable insights from that data.","og_url":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/","og_site_name":"Plasma","article_published_time":"2024-06-19T10:24:00+00:00","article_modified_time":"2025-12-23T08:38:19+00:00","og_image":[{"width":1110,"height":550,"url":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg","type":"image\/jpeg"}],"author":"plasma","twitter_card":"summary_large_image","twitter_misc":{"Written by":"plasma","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#article","isPartOf":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/"},"author":{"name":"plasma","@id":"https:\/\/www.plasmacomp.com\/#\/schema\/person\/8957f55b57bda86c52120f20445a8102"},"headline":"Improving Telecom Customer Support with Gen AI","datePublished":"2024-06-19T10:24:00+00:00","dateModified":"2025-12-23T08:38:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/"},"wordCount":560,"publisher":{"@id":"https:\/\/www.plasmacomp.com\/#organization"},"image":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg","articleSection":["Use Cases"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/","url":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/","name":"Improving Telecom Customer Support with Gen AI - Plasma","isPartOf":{"@id":"https:\/\/www.plasmacomp.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#primaryimage"},"image":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg","datePublished":"2024-06-19T10:24:00+00:00","dateModified":"2025-12-23T08:38:19+00:00","breadcrumb":{"@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#primaryimage","url":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg","contentUrl":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/06\/case-genai.jpg","width":1110,"height":550,"caption":"Gen AI"},{"@type":"BreadcrumbList","@id":"https:\/\/www.plasmacomp.com\/use-cases\/improving-telecom-customer-support-with-gen-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.plasmacomp.com\/home\/"},{"@type":"ListItem","position":2,"name":"Improving Telecom Customer Support with Gen AI"}]},{"@type":"WebSite","@id":"https:\/\/www.plasmacomp.com\/#website","url":"https:\/\/www.plasmacomp.com\/","name":"Plasma","description":"Digital Transformation Solutions to Match Your Enterprise Needs","publisher":{"@id":"https:\/\/www.plasmacomp.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.plasmacomp.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.plasmacomp.com\/#organization","name":"Plasma","url":"https:\/\/www.plasmacomp.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.plasmacomp.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/04\/cropped-Plasma_Logo_color.png","contentUrl":"https:\/\/www.plasmacomp.com\/wp-content\/uploads\/2024\/04\/cropped-Plasma_Logo_color.png","width":599,"height":250,"caption":"Plasma"},"image":{"@id":"https:\/\/www.plasmacomp.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.plasmacomp.com\/#\/schema\/person\/8957f55b57bda86c52120f20445a8102","name":"plasma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/23ee60b2bb27014985bdc827afc3052de457943dfbccf4b0fd40edf147bcec8d?s=96&d=mm&r=g","caption":"plasma"},"sameAs":["https:\/\/staging.plasmastaging.com"],"url":"https:\/\/www.plasmacomp.com\/home\/author\/plasma\/"}]}},"_links":{"self":[{"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/posts\/15218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/comments?post=15218"}],"version-history":[{"count":0,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/posts\/15218\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/media\/15235"}],"wp:attachment":[{"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/media?parent=15218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/categories?post=15218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.plasmacomp.com\/home\/wp-json\/wp\/v2\/tags?post=15218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}