{"id":15931,"date":"2019-05-27T10:57:51","date_gmt":"2019-05-27T10:57:51","guid":{"rendered":"https:\/\/www.plasmacomp.com\/?p=15931"},"modified":"2025-12-23T08:24:05","modified_gmt":"2025-12-23T08:24:05","slug":"advanced-solutions-care","status":"publish","type":"post","link":"https:\/\/www.plasmacomp.com\/home\/use-cases\/advanced-solutions-care\/","title":{"rendered":"Advanced Solutions Care"},"content":{"rendered":"\t\t
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\n Case Study<\/span>\n <\/h4>\n

\n Advanced Solutions Care <\/h1>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tAT&T introduced the Advanced Solutions Customer Service (ASC) for customers who needed an effortless self-help experience resource.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Developing a customized website that met all the essential requirements.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n Current Challenge<\/span>\n <\/h4>\n

\n The Business<\/b> Need <\/h2>\n

The website features a collection of digital business solutions featuring how-to videos, written tutorials, and much more. <\/p>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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01<\/p>\r\n

Introduction of the ASC<\/h2>\r\n

Prior to introduction of the ASC, AT&T did not have a centralized location for their consumers for any sort of guidance when it came to AT&T products and services. AT&T\u2019s Business Mobility Customer Care team came to Plasma to turn their vision into a reality.<\/p>\r\n\r\n\r\n<\/div>\r\n

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02<\/p>\r\n\r\n

Business Mobility<\/h2>\r\n

The AT&T Business Mobility Customer Care team needed an efficient and informative portal to provide all business solution tutorials and how-to videos in one convenient location on the web. The company was spending a vast amount of money on call centers and needed to reduce those costs and increase efficiency.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n

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03<\/p>\r\n\r\n

Access to a large repository<\/h2>\r\n

That led to the idea of creating a website that would offer support via easy access to a large repository of educational collaterals. The AT&T internal team needed a website\/portal that allowed easy access to, and upload of, educational collaterals.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n

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04<\/p>\r\n\r\n

Custom e-care website<\/h2>\r\n

This custom e-care website\/portal would need to bring together a large amount of material and information in a consistent and user-friendly way. The website would need to include the following three sections for consumer purposes: about the portal, products, and resources.<\/p>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Plasma helped AT&T turn their idea into a reality by developing a customized website\/portal that met all the essential requirements for AT&T\u2019s consumers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Schedule A Consultation<\/span>\n <\/i> <\/a>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n The Solution<\/span>\n <\/h4>\n

\n Plasma\u2019s Expertise <\/h2>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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They initiated the development process by creating a content management system (CMS) for their Business Mobility Content team.<\/p>\n <\/div>\n <\/div>\n

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The portal is designed to give the content team the ability to edit or hide products and add tutorial documents and videos from a customized admin site Plasma created for them.<\/p>\n <\/div>\n <\/div>\n

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AT&T\u2019s internal team can access the portal by the dynamic content management system to change aspects of the website without having to change any coding.<\/p>\n <\/div>\n <\/div>\n

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Plasma combined over 1,000 tutorials and videos for 25 products (and growing) all onto one unified portal that enables AT&T consumers to search and find what they need.<\/p>\n <\/div>\n <\/div>\n

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Plasma helped AT&T Business Mobility Customer Care team turn their vision into a reality by developing a customized and efficient portal that met all of AT&T\u2019s high-level business requirements.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n The Impact\n\n<\/span>\n <\/h4>\n

\n Business\/Operational Impact\n <\/h2>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Plasma\u2019s development of the ASC portal has effectively increased AT&T\u2019s bottom line by significantly reducing costs associated with expensive call centers and support systems.<\/p>\n <\/div>\n <\/div>\n

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The user-friendly portal became a key factor in optimizing AT&T\u2019s business agility and overall customer support process while bringing down costs and time investments.<\/p>\n <\/div>\n <\/div>\n

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The ASC portal has also helped improve services and customer loyalty through better data utility and support.<\/p>\n <\/div>\n <\/div>\n

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ASC has benefited not only the consumers, but also the sales representatives in that now they have the ability and resources to provide demos and selling points to potential consumers.<\/p>\n <\/div>\n <\/div>\n

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Thanks to Plasma, ASC has gained a lot of recognition by AT&T consumers and continues to improve the consumer\u2019s support experience on a consistent basis.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

AT&T introduced the Advanced Solutions Customer Service (ASC) for customers who needed an effortless self-help experience resource.<\/p>\n","protected":false},"author":1,"featured_media":15941,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[86],"tags":[],"class_list":["post-15931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases"],"acf":{"dl_description":"","dl_pinterest_image":"","dl_hashtags":""},"yoast_head":"\nAdvanced Solutions Care - Plasma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.plasmacomp.com\/use-cases\/advanced-solutions-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Advanced Solutions Care - 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