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What is Digital Transformation?
Digital Transformation is an organization’s shift from outdated approaches and technology into forward-thinking processes, methods and business models. The goal of digital transformation is to optimize business actions across all operations and departments so that processes become more agile, connected, data-centric and friendly to change. Through this digital transformation, organizations accelerate internal innovation and employee experience, resulting in better product/service offerings for the consumer.
The Digital Disrupt
Industry leading enterprises that were once thought to be impenetrable must now rethink their processes and strategies to stay ahead of new competition. This is because over recent years, the surge of mobile technology and its accessibility has lowered the barriers of entry into many industries. Inexpensive tools and platforms now available to large and small businesses give new companies the agility and innovation power needed to meet the digital consumer’s needs. Think about Uber to cab companies or Netflix to network television. The digital disrupt has allowed these companies to compete in a way that never would have been possible before. This power shift forces established enterprises, like Yellow Cab and CBS, to review and optimize their existing business models and processes to become more agile and innovative.
Digital Transformation and Process Automation
Every company and industry is different, but the digital transformation stems from successful Business Process Management (BPM). Improving processes may be the most important step in a digital transition. Increasing employee enablement through cloud communication, knowledge sharing, status updates and accountability can accelerate productivity, agility and innovation – the three consistent success factors of digitalization. Also, automating actions according to events and notifications can decrease manual error and free up business critical resources and time. Business entities have always looked for ways to optimize processes, but only now are they able to automate between machine, data and human actions. The Internet of Things has enabled data to be collected and acted upon like never before. Devices critical to business processes can communicate through sensors and beacons to initiate events and steps in a process.
The goal of digital transformation and IoT is to eliminate practically all manual steps in a business process by pushing notifications, initiating events, creating alerts, communicating action and continuously learning from data. Users can then make critical decisions with complete insight and transparency.
Process automation will drive the digital transformation and combat the disrupt. When an organization’s processes are automated, productivity, agility and innovation is accelerated. The most successful digital transformation will ultimately align all departments and systems together into one informed, transparent ecosystem.