IT Help Desk Executive

Department: IT Support
Project Location(s): Noida
Education: Bachelor/Master Degree

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324.

We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams.


Essential Duties and Responsibilities:

  • 1-2 years of IT experience with Help Desk Support.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries/tickets on time either in person or over the phone or via tickets.
  • Write training manuals.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for users seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.

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