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Business process re-engineering is no easy task. There’s a lot to consider when you’re going through the process, and approaching the project in the wrong way can seriously weaken the end result. Before you think about taking on a BPR project at your company, make sure you know all about these essential facts of BPR:
1. Fact Finding is Always Required
A large component of any Business process re-engineering project is going through your business piece by piece to make sure that all of the information you have is accurate, no matter how simple that information is (e.g., your mission statement or your target audience/customer).
You might think that you already know the things that you need to start the BPR process, but you should never approach BPR that way. It’s always possible that there is faulty information somewhere down the line or that some people hold misconceptions about certain processes within the company. BPR is about reevaluating and then organizing, and you have to absolutely sure that the information that you have is accurate before you start changing the way that things are done.
2. Information Flows Both Internally and Externally
There’s a lot to consider when you’re thinking about how to make your processes as efficient as possible, and one of the most important things to study is exactly how information flows through your company. The obvious concern is that information gets to where it needs to quickly and efficiently without being edited into obscurity. However, you also have to think about every way that your business uses information, which is not just internally.
If you have to provide information to partners or customers, you can’t let changes in your business processes change the information you output in such a way that it makes that information harder to decipher to outsiders. BPR is all about changing internal processes, but your external interface should remain mostly unchanged. Other people don’t run on the same specialized, efficient processes that your business will after BPR, and you shouldn’t expect them to.
3. BPR is not Downsizing
BPR has received criticism from some people who consider it to be a cover for what is really downsizing. It’s true that BPR commonly includes some elements of downsizing in order to achieve the highest level of efficiency possible, but it doesn’t require downsizing at all in order to be effective. In BPR, downsizing is simply a means to an end, and it’s entirely possible that you can go through a BPR process and find that there is no downsizing necessary to reach your end goal.
If you keep these essential facts in mind, your BPR efforts will be much more successful. However, if you want to guarantee results, get in touch with Plasma. Our business process management software can help you streamline all of your old processes to make your business agile and efficient. Whatever the changes you want made to your old business processes, Plasma can help.